L-Lion Resources FAQ
Answers to common questions regarding ordering, production timelines, artwork requirements, and reorders.
What is the return policy?
Unfortunately, all sales on custom items are final. Because our products are made to your specifications, we cannot accept returns. If there is an issue with your order, please reach out.
Do you have minimum order quantities?
Minimum order quantities vary by product and customization method. Some items allow for smaller runs, while others require higher minimums for production efficiency. We review your needs and provide clear guidance during the quote process.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does production take?
Production timelines vary depending on product type, quantity, and customization method. We provide realistic turnaround times during the quoting process and keep you informed throughout production.
How long does production take?
Rush orders may be available depending on current production capacity and product availability. If you have a tight deadline, let us know and we will do our best to accommodate your timeline.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What types of businesses do you work with?
We primarily work with local businesses, organizations, and institutions that require professional, consistent branding. This includes corporate offices, construction and trade companies, healthcare providers, schools, hospitality groups, nonprofits, and municipal organizations.
How do I get started?
Simply submit a quote request with your product type, quantity, and timeline. Once received, our team will review the details and follow up to confirm specifications, pricing, and next steps.
Can you help with logo setup or artwork?
Absolutely. We review all artwork to ensure it meets production requirements. If adjustments are needed, we will work with you to ensure your logo is properly prepared for clean, professional results.
Will I see a proof before production?
Yes. All orders require artwork approval before production begins. You will receive a proof showing placement, sizing, and layout so you know exactly what to expect.
Are prices listed online?
At this time, pricing is provided by quote only. This allows us to accurately account for product selection, quantities, customization method, and production timelines.
What products can be customized?
We offer customization on a wide range of products, including polos, hats, jackets, uniforms, bags, safety apparel, and promotional items.
Check out our full catalogs:
Company Wearables
Business Casuals
If you don’t see a specific product listed, contact us—we can often source it.
Can you handle bulk or recurring orders?
Yes. We specialize in bulk and recurring orders for businesses that need consistent branding across teams, locations, or ongoing hires. We keep your artwork on file to ensure accurate reorders.
Have additional questions?
Contact our team directly and speak with a local specialist who understands your needs. Just give us a call! 956.444.2398 or click below!